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==Books - "The Seven Habits of Highly Effective People"[1], by Stephen R. Covey - "Messages: The Communication Skills Book"[2] [1]http://en.wikipedia.org/wiki/The_Seven_Habits_of_Highly_Effective_People [2]http://www.amazon.com/Messages-Communication-Skills-Matthew-McKay/dp/1572240229 ==Draft From _The 7 Habits of Highly Effective People_ (239): "Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives."
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